Privacy Policy, Terms of Service & SMS Communications
Quotera LLC ("Quotera," "we," "us," or "our") operates the Quotera platform at quotera.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We are committed to protecting your privacy and ensuring the security of your personal information.
We collect information that you voluntarily provide when using our service:
We use the following types of cookies and tracking technologies:
Third-party services we integrate with (including but not limited to Stripe and Twilio) may set their own cookies when you interact with their services. Please refer to their privacy policies for details about their cookie practices.
Do Not Track: Our platform does not currently respond to "Do Not Track" browser signals. You can manage cookies through your browser settings, though disabling essential cookies may affect platform functionality.
We use the collected information for the following purposes:
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Important: When you use Quotera, you also agree to be bound by the terms and policies of our third-party service providers. We encourage you to review: Stripe Services Agreement, Twilio Terms of Service, and AWS Service Terms.
By accepting this Privacy Policy, you authorize us to engage service providers, contractors, and subprocessors who may need to access and process your information to help us deliver our services. These parties operate under the same data protection obligations that govern our own handling of your information and are bound by confidentiality agreements.
We may disclose information if required by law, court order, or government request, or if necessary to protect our rights, property, or safety, or that of our users or the public. Additionally, we reserve the right to proactively report suspected illegal activity to appropriate authorities without being legally compelled to do so, if we believe in good faith that such disclosure is necessary to prevent harm or illegal conduct.
You acknowledge and agree that you release Quotera LLC from any claims, damages, or liability arising from our disclosure of information in response to legal processes, law enforcement requests, or our good-faith reporting of suspected illegal activity. We may, but are not obligated to, notify you if your information is subject to a legal request, unless prohibited by law or court order.
If Quotera is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
We implement industry-standard security measures to protect your information:
Important Disclaimer: Despite our security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot and do not guarantee that your information will be immune from unauthorized access, disclosure, alteration, or destruction. The internet is inherently an open and insecure medium, and you transmit information at your own risk. We strongly recommend that you take your own precautions to protect your sensitive information, including using strong passwords and keeping your login credentials confidential.
Our platform may contain links to external websites, resources, or services that are not operated by Quotera. These links are provided for your convenience and reference only. We have no control over the content, privacy practices, or security of third-party websites and are not responsible for their practices or policies.
When you leave our platform through an external link, you do so at your own risk. We encourage you to review the privacy policies and terms of service of any third-party website before providing personal information. Quotera expressly disclaims any liability for damages or losses arising from your use of or reliance on any external websites or resources.
We retain your information for as long as necessary to provide our services and comply with legal obligations:
You have the following rights regarding your information:
To exercise these rights, contact us at legal@quotera.app.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To submit a CCPA request, email legal@quotera.app with "CCPA Request" in the subject line.
Quotera is a business-to-business (B2B) service intended for use by business owners and staff who are 18 years of age or older. We do not knowingly collect information from individuals under 18. If we learn that we have collected information from someone under 18, we will delete it promptly.
Your information is stored and processed in the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our service, you consent to this transfer.
When you provide your mobile phone number to a business using Quotera (either through online booking or in-person), that information is used solely for transactional service notifications. We are committed to protecting your mobile information:
For details on how to opt out of SMS notifications, see the SMS Communications section below.
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page with an updated "Last Updated" date. For material changes that significantly affect how we collect, use, or share your personal information, we will provide notice via email to the address associated with your account at least 30 days before the changes take effect. Your continued use of Quotera after changes take effect constitutes acceptance of the updated policy.
IMPORTANT: THESE TERMS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ SECTION 16 (DISPUTE RESOLUTION) CAREFULLY. BY USING QUOTERA, YOU AGREE TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION AND WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS.
These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of a business entity ("you," "your," or "Business"), and Quotera LLC ("Quotera," "we," "us," or "our") regarding your access to and use of the Quotera platform at quotera.app, including any related websites, mobile applications, and services (collectively, the "Service").
BY ACCESSING OR USING THE SERVICE, YOU REPRESENT THAT: (a) you have read and understand these Terms; (b) you agree to be bound by these Terms; (c) you are at least 18 years old; (d) you have the legal authority to enter into these Terms; and (e) you have read and understood our Privacy Policy. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.
Quotera is a cloud-based software platform designed for businesses to manage their operations, including:
Platform Non-Endorsement: Quotera does not endorse, recommend, or otherwise affiliate with any business using our platform. We are a software provider only and make no representations about the quality, reliability, or legality of services provided by businesses using Quotera.
To use the Service, you must create an account by providing accurate and complete information. You must be at least 18 years old and have the legal authority to bind your business to these Terms. We reserve the right to verify your credentials and to reject any user at our sole discretion.
Login credentials (usernames, passwords, and access codes) provided to you are the property of Quotera. You are solely responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You agree to: (a) implement and maintain systems to ensure credentials are distributed only to authorized personnel; (b) protect the confidentiality of credentials and information obtained through the Service; (c) use credentials only for their intended purposes; and (d) immediately notify us of any unauthorized use or security breach at support@quotera.app.
You will not allow access to the Service through automated or non-human means, including bots, scripts, crawlers, or other automated tools, unless expressly authorized by Quotera in writing.
If you are accepting these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the entity agrees to be bound by these Terms.
If you allow employees, contractors, or other individuals ("End Users") to use the Service under your account, you are fully responsible and liable for all acts and omissions of those End Users as if those acts and omissions were committed by you. You agree not to share account credentials between End Users, and each End User must have their own unique login. You are responsible for ensuring all End Users comply with these Terms.
If you operate a business through the Service, you represent and warrant that you hold all valid licenses, permits, and insurance required by applicable law to conduct your business in the jurisdictions where you operate.
Quotera offers the following subscription tiers:
Your purchase of a subscription is not contingent on the delivery of any future functionality or features, nor dependent on any oral or written public comments made by us regarding future functionality or features.
Subscriptions automatically renew by default. Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew for successive periods of the same duration at the then-current price. For annual subscriptions, you must provide cancellation notice at least 30 days before the renewal date to avoid being charged for the next period.
By providing a payment method, you expressly authorize Quotera and our payment processor (Stripe) to charge your designated payment method for all fees and amounts owed, including subscription fees, usage fees, and applicable taxes. This authorization remains in effect until you cancel it by written notice to support@quotera.app. You authorize us to store your payment credentials and process recurring transactions.
We reserve the right to change pricing at any time. We will provide at least 30 days' notice of pricing changes to existing subscribers. Your continued use of the Service after a pricing change constitutes acceptance of the new pricing. If new taxes or fees are imposed by governmental authorities, we may pass those costs on to you even before a renewal period.
Except as required by law, all fees are non-refundable and non-cancellable. No refunds will be provided for partial subscription periods, unused features, or early termination.
If your subscription payment fails or is not successfully processed by the renewal date, your account will be automatically downgraded to the FREE plan. Upon downgrade, you will lose access to paid features and any usage limits associated with the FREE plan will apply. It is your sole responsibility to ensure that your payment method is valid, current, and has sufficient funds. Quotera is not liable for any loss of data, functionality, or business disruption resulting from a subscription lapse due to failed payment.
You are responsible for all applicable taxes, including sales tax, use tax, VAT, and any other governmental fees or charges related to your use of the Service. If we do not collect applicable taxes at the time of payment, you remain responsible for paying those taxes directly to the appropriate tax authority. Quotera does not provide tax advice; consult your tax professional for guidance.
New users start on the FREE plan with 10 work orders (lifetime limit). No credit card is required. You may upgrade to a paid plan at any time.
You agree NOT to:
You may not upload, import, or store the following types of sensitive information in the Service: Social Security Numbers (except as required for legitimate business purposes), complete credit card or financial account numbers (payment processing is handled by Stripe), protected health information (PHI) subject to HIPAA, information about children under 13 years of age, content that is defamatory, obscene, harassing, threatening, or otherwise offensive or unlawful, or other highly sensitive regulated information unless expressly authorized.
If you use the SMS notification features of the Service, you acknowledge and agree that:
You agree to indemnify and hold Quotera harmless from any claims, fines, penalties, or damages arising from your failure to comply with SMS and communications laws. See Section 15 (Indemnification) for details.
The Service, including all software, code, databases, functionality, designs, text, graphics, logos, and trademarks ("Materials"), is owned by Quotera LLC and is protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted in these Terms are reserved by Quotera.
You retain ownership of the data and content you input into the Service ("Your Content"). By using the Service, you grant Quotera a non-exclusive, worldwide, royalty-free license to use, store, process, reproduce, modify, and display Your Content solely as necessary to provide the Service to you. This license terminates when Your Content is removed from the Service, except that removed content may persist in backup copies for a reasonable period.
You acknowledge and agree that Quotera may generate, use, and share anonymous, de-identified, aggregated, or statistical data derived from your use of the Service for development purposes, to improve the Service, and for other analytics and business purposes, provided that no individual or business is identified. Such anonymous and aggregated data shall be the exclusive property of Quotera.
If you provide feedback, suggestions, ideas, or recommendations about the Service ("Feedback"), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and incorporate that Feedback into the Service or any other products and services without compensation, attribution, or obligation of confidentiality.
Quotera does not accept unsolicited ideas, including ideas for new products, features, technologies, or processes. If you submit unsolicited ideas despite this policy, you agree that: (a) such ideas become our property without compensation; (b) we may use or disclose them for any purpose; (c) we have no obligation to review them; and (d) we have no obligation to keep them confidential.
You represent and warrant that: (a) you own or have all necessary rights, licenses, and consents to upload Your Content to the Service; (b) Your Content does not infringe the intellectual property, privacy, or other rights of any third party; and (c) you have obtained all necessary consents from individuals whose personal information is included in Your Content.
"Confidential Information" means non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential. Your Confidential Information includes Your Content and customer data. Quotera's Confidential Information includes the Service, Materials, and pricing information.
Each party agrees to: (a) protect the other party's Confidential Information using at least the same degree of care used to protect its own confidential information; (b) not disclose Confidential Information to third parties except as necessary to provide the Service or as permitted under these Terms; and (c) not use Confidential Information except as necessary to perform obligations under these Terms.
Customer Contact: Except as required by law or to provide the Service, Quotera will not directly contact your end customers or share their personally identifying information with third parties without your consent.
Subject to your compliance with these Terms and payment of applicable fees, Quotera grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business operations during the term of your subscription. This license does not include any right to: (a) sell, resell, or redistribute the Service; (b) modify, copy, or create derivative works; (c) reverse engineer or attempt to derive source code; or (d) access the Service for competitive purposes.
We strive to provide reliable service but do not guarantee that the Service will be available, uninterrupted, secure, or error-free at all times. We do not guarantee any specific uptime or availability.
We reserve the right to modify, update, suspend, or discontinue any part of the Service at any time, with or without notice, for any reason.
The Service integrates with third-party services including Twilio, AWS, and Stripe. We are not responsible for the availability, performance, security, or actions of these third-party services.
These Terms begin when you first access or use the Service and continue until terminated as described herein.
You may cancel your subscription at any time from your account settings or by contacting support@quotera.app. Cancellation takes effect at the end of your current billing period.
We may suspend or terminate your access to the Service immediately, without notice, if: (a) you breach any material provision of these Terms; (b) your use poses a security risk; (c) you introduce malware or cause network interference; (d) we determine your use is abusive; (e) we believe you are using the Service illegally; (f) your account has been inactive for an extended period; or (g) we believe your actions may cause legal harm to Quotera.
For non-critical breaches, the terminating party shall provide written notice specifying the breach. Termination takes effect 30 days after receipt of notice unless the breach is fully cured within that period.
Upon termination: (a) your license rights terminate immediately; (b) you remain responsible for all fees due; (c) we will provide limited access for 30 days to retrieve your data ("Retrieval Period"), unless termination was for breach; (d) after the Retrieval Period, your data will be deleted; and (e) Sections 7-8, 12-22, and any other provisions that by their nature should survive, will survive termination.
THE SERVICE IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." TO THE FULLEST EXTENT PERMITTED BY LAW, QUOTERA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, ACCURACY, AND SYSTEM INTEGRATION.
WE DO NOT WARRANT THAT: (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) RESULTS FROM THE SERVICE WILL BE ACCURATE OR RELIABLE; (d) ANY ERRORS WILL BE CORRECTED; OR (e) THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, QUOTERA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
IN NO EVENT SHALL QUOTERA'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (a) THE AMOUNT YOU PAID TO QUOTERA IN THE 12 MONTHS PRECEDING THE CLAIM; OR (b) ONE HUNDRED DOLLARS ($100). THE EXISTENCE OF MULTIPLE CLAIMS SHALL NOT ENLARGE THIS LIMIT.
THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."
Any disputes between you and your customers, employees, vendors, or other third parties are solely between you and those parties. Quotera is not responsible for and shall not be liable for any such disputes. You agree not to seek any legal remedy from Quotera for the actions or omissions of third parties.
You agree to defend, indemnify, and hold harmless Quotera LLC, its officers, directors, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or access to the Service; (b) Your Content or any data you upload; (c) your violation of these Terms; (d) your violation of any third-party rights; (e) your violation of any applicable law; (f) any dispute between you and your customers or other third parties; (g) any claims arising from SMS or communications you send through the Service; and (h) your negligence, fraud, dishonesty, or willful misconduct.
These indemnification obligations survive termination of these Terms. We may elect to settle claims at our discretion, and you remain liable as though we had proceeded to trial.
Before filing any formal claim, you agree to try to resolve disputes informally by contacting us at legal@quotera.app. We will attempt to resolve the dispute within 30 days.
Except as provided below, any dispute arising out of or related to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration shall be conducted by a single arbitrator in New Jersey. The arbitrator's decision shall be final and binding.
Either party may: (a) bring an individual action in small claims court if the claim qualifies; (b) seek injunctive relief in court to prevent unauthorized use or infringement of intellectual property rights; or (c) pursue enforcement actions through applicable regulatory agencies.
YOU AND QUOTERA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any class or representative proceeding.
Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim arose, or it is permanently barred.
These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles.
Quotera shall not be liable for any delay or failure to perform obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil unrest, strikes, labor disputes, government actions, power failures, internet or telecommunications failures, DDoS attacks, third-party service provider failures, or any other cause beyond our reasonable control.
By using the Service, you consent to receive communications from us electronically, including emails, push notifications, and notices posted on the Service. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
SMS/Text Communications: By providing your phone number, you consent to receive calls and text messages from Quotera for operational purposes related to your account. These communications may be sent using automated technology. Standard message and data rates may apply. Your consent to promotional messages is not a condition of purchase. You may opt out by texting STOP or emailing support@quotera.app.
If you believe content on the Service infringes your copyright, please send a notice to legal@quotera.app containing: (a) your name and contact information; (b) identification of the copyrighted work; (c) identification of the infringing material and its location; (d) a statement that you have a good faith belief the use is unauthorized; (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner; and (f) your signature.
The Service is intended for use within the United States. You may not export or use the Service in violation of U.S. export laws. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo, and that you are not on any U.S. government restricted parties list.
If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210, to resolve a complaint regarding the Service.
These Terms, together with our Privacy Policy, SMS Communications terms, and any applicable Order Form, Statement of Work, or similar ordering document executed between you and Quotera, constitute the entire agreement between you and Quotera regarding the Service. In the event of a conflict, the Order Form shall control over these Terms to the extent of the conflict.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent, except that you may assign these Terms without our consent to a successor entity in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of your assets, provided that (a) you provide us with written notice of such assignment within 30 days, and (b) the successor entity agrees in writing to be bound by these Terms. We may assign these Terms without restriction.
Quotera may utilize subcontractors or third parties to perform its obligations under these Terms, provided that Quotera remains responsible for all of its obligations.
No employee, agent, or representative of Quotera has authority to bind Quotera to any statement, representation, warranty, or other expression unless specifically set forth in these Terms.
We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms with a new "Last Updated" date and, for significant changes, via email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Formal notices to Quotera must be sent in writing to:
Notices are deemed given upon receipt.
Quotera provides SMS notification services powered by Twilio to enable businesses to communicate with their customers about appointments, service updates, and work order status. For comprehensive information about our SMS program, please visit our SMS Compliance page.
You may receive the following types of SMS messages:
By providing your mobile phone number when booking an appointment or creating a work order (either through our online booking system or when provided to a business using Quotera), you consent to receive SMS notifications from that business.
At the time you provide your phone number, you will see the following disclosure:
"By providing your phone number, you consent to receive appointment confirmations, service reminders, and work order updates via SMS from [Business Name]. Message frequency varies. Reply STOP to opt out. Message and data rates may apply."
Your consent is confirmed when you proceed with booking or service after viewing this disclosure.
Message frequency varies depending on your vehicle service. For transactional messages (appointment confirmations, status updates), you may receive 1-5 messages per service visit. If you have opted in to marketing communications, you may also receive periodic service reminders, follow-ups, and promotional messages from the business. You can opt out of all messages at any time by replying STOP.
You can opt out of SMS notifications at any time by replying with any of the following keywords:
After opting out, you will receive a confirmation message and will no longer receive SMS notifications. You can opt back in by replying START, UNSTOP, or YES.
For help with SMS notifications, reply HELP or INFO to any message, or contact the business directly.
Standard message and data rates may apply according to your mobile carrier's plan. Quotera and the entity you are doing business with do not charge for SMS notifications, but your carrier may charge for incoming messages.
Our SMS service is compatible with all major U.S. mobile carriers. If you experience issues receiving messages, contact your carrier to ensure SMS is enabled on your plan.
You can reply to SMS notifications with questions about your service. Your replies will be received by the business. Standard message rates apply to your replies.
Your phone number and SMS communications are subject to our Privacy Policy (see above). We do not share your phone number with third parties except as necessary to provide the SMS notification service (via Twilio).
Important: We will not share, sell, rent, or disclose your mobile phone number or any mobile information to third parties for marketing or promotional purposes. Your mobile information is used only to deliver service notifications and, where you have provided separate marketing consent, marketing communications from the business you are doing business with.
SMS messages are delivered via Twilio. For questions about Twilio's SMS service, visit Twilio's Terms of Service.
If you have questions, concerns, or requests regarding this Privacy Policy, Terms of Service, or SMS Communications, please contact us:
Legal & Privacy Inquiries
legal@quotera.appCustomer Support
support@quotera.appGeneral Inquiries
info@quotera.appResponse Time: We aim to respond to all inquiries within 2-3 business days.
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